Role: Technical Writer
Location: Poland
Mode: Remote
Type: Permanent
Job Description:
Document & Operations Coordinator
Role Overview
We are looking for a highly organised and detail-oriented Document & Operations Coordinator to manage document governance, onboarding/offboarding, internal communications, content administration, and training support within a regulated environment.
Key Responsibilities
- Manage and maintain approved document templates in Veeva and Google Drive, ensuring version control and accessibility.
- Perform document quality checks covering formatting, fonts, page numbering, headers/footers, tables, comments, markups, and outdated content.
- Coordinate document reviews, approvals, and workflows in Veeva, including reviewer/approver assignments and timely follow-ups.
- Support users with Veeva access and workflow-related queries.
- Manage end-to-end onboarding and offboarding, including system access, training, distribution lists, documentation, and tracking.
- Administer team distribution lists, ensuring membership and organisational information remain accurate.
- Maintain and update internal GSite/web content and team information.
- Coordinate internal newsletters, information sessions, presentations, and other communication activities.
- Support visual content development, including storyboards, animation/video planning, and coordination with design teams.
- Manage webcast channels, trackers, recordings, content uploads, and renewal requests.
- Support training activities, including the creation and management of training content using Synthesia.
- Coordinate multiple stakeholders and activities while ensuring deadlines and quality standards are met.
Required Skills
- Strong document management, governance, and quality control experience.
- Hands-on experience with Veeva or similar document management systems.
- Excellent attention to detail, organisation, and coordination skills.
- Strong stakeholder management and communication abilities.
- Experience with onboarding/offboarding and access management.
- Proficiency in Microsoft Office, Google Workspace, and collaboration tools.
- Strong problem-solving and customer-service mindset.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills
- Experience within Pharmaceutical, Healthcare, Life Sciences, or other regulated environments.
- Knowledge of document approval workflows and governance.
- Experience with Veeva, Synthesia, Webcast, content management, newsletters, and training platforms.
- Strong understanding of internal communications and content administration.
