This role will shape the end-to-end experience for a key activation journey, turning complex product flows into clear, trustworthy, and high-converting user experiences. You will partner closely with product management, engineering, and data teams to define the roadmap, influence product direction, and improve measurable business outcomes. The work sits at the intersection of AI-powered experiences, growth, and customer discovery, with a strong emphasis on scalable design patterns and experimentation.
Location: Remote
Compensation: $135,000 – $160,000 annually
Responsibilities
- Set the end-to-end experience vision for activation and create a roadmap for your squad
- Drive product shape and roadmap in collaboration with product management and engineering, using customer data
- Design agent-first experiences that build trust at each step of the process
- Create reusable AI patterns to streamline guided experiences across teams
- Define activation outcomes and partner with Data to run experiments that improve them
- Lead customer discovery efforts and communicate findings to leadership
- Align partner teams to ensure a cohesive growth experience across the product
- 8+ years of experience designing and shipping B2B SaaS products across multiple teams and quarters
- Proven track record of driving business outcomes like activation and retention with measurable results
- Experience with AI-powered products and understanding of agent-human collaboration
- Strong written communication skills, including authoring product briefs and strategy documents
- Ability to lead large-scale, cross-functional initiatives and keep stakeholders aligned
- Fluency in product analytics and experimentation, defining success metrics and adapting based on results
- Exceptional skills in interaction, visual, and content design for complex UIs
- Comprehensive medical, dental, and vision coverage with most premiums covered
- 16 weeks paid parental leave for all new parents
- Health and wellness stipend
- Remote workspace, internet, and cellphone stipend
- Flexible PTO policy plus 80 hours of sick time
- Matching 401(k) contribution with immediate vesting
- Virtual team-building activities and company-wide events
