Solutions Architect

Solutions ArchitectMicrosoft Dynamics 365 – Customer Service FocusRemote Working | Contract | Inside IR35 | £800–£850 per day

We are looking for a highly experienced Solutions Architect with over 15 years’ experience, specialising in Microsoft Dynamics 365 Customer Service applications, to support the design and delivery of complex enterprise solutions.

This is a remote-working contract role, ideal for a senior Microsoft professional with strong architecture, stakeholder engagement, and delivery experience. Insurance sector experience is preferred.Key Responsibilities

• Lead the architecture, design, and implementation of Microsoft Dynamics 365 solutions, with a strong focus on Customer Service applications
• Act as a subject matter expert and trusted advisor to business and technical stakeholders
• Design scalable, secure solutions using Microsoft Power Platform, model-driven apps, and Azure cloud services
• Define data and integration architectures to support enterprise customer service platforms
• Ensure adherence to best practices, governance, and solution standards
• Support delivery teams and provide technical leadership throughout the project lifecycle

Essential Skills & Experience

• 15+ years’ experience as a Solutions Architect, Data Architect, or Senior Consultant
• Extensive hands-on experience with Microsoft Dynamics 365 Customer Service (this is the most critical requirement)
• Strong experience with:
• Microsoft Dynamics 365
• Microsoft Power Platform
• Model-driven app development
• Azure cloud hosting and architecture
• Proven ability to design and deliver enterprise-scale Microsoft solutions
• Excellent communication and stakeholder management skills

Desirable Experience

• Experience working within the insurance sector
• Background delivering complex, regulated or customer-centric platforms

Certifications (Required / Highly Desirable)

• Microsoft Power Platform Solution Architect – PL-600
• Dynamics 365 Configuration & Customisation
• Dynamics 365 Fundamentals – MB-900
• Dynamics 365 Customer Service – MB-230
• PRINCE2 Practitioner (APMG)Contract DetailsRate: £800–£850 per day

IR35 Status: Inside IR35

Location: Remote working

If you are a senior Microsoft architect with deep Dynamics 365 Customer Service expertise and are looking for a high-value, remote contract role, we’d love to hear from you