Help Desk Analyst

🖥️ We’re Hiring: Help Desk Analyst📍 Location: Remote (Australia)

🕒 Employment Type: Full-Time

💼 Level: Entry-Level / Junior

We’re looking for a customer-focused Help Desk Analyst to provide first-line technical support to internal users or customers. This role is ideal for early-career IT professionals who enjoy problem-solving, user support, and working in a remote-first environment.

🎯 Key Responsibilities

• Provide first-level technical support via email, chat, or phone
• Troubleshoot hardware, software, and basic network issues
• Log, track, and resolve support tickets using ticketing systems
• Escalate complex issues to senior IT teams when necessary
• Assist with user account setup, access management, and password resets
• Support common applications, operating systems, and devices
• Maintain accurate documentation of issues and resolutions
• Deliver a positive and professional customer support experience

✅ Requirements

• 0–2 years of experience in IT support, help desk, or technical support roles
• Basic understanding of Windows/macOS, Office 365, and common business applications
• Familiarity with ticketing systems (ServiceNow, Jira Service Management, Zendesk, etc.) is a plus
• Basic knowledge of networking concepts and IT troubleshooting
• Strong communication and customer service skills
• Ability to prioritise and manage multiple support requests
• Willingness to learn and grow in an IT environment
• Ability to work independently in a remote-first environment
• Fluent in English
• Based in Australia with full legal right to work full-time

🌟 What We Offer

• Fully remote position within Australia
• Hands-on experience in IT support and service management
• Mentorship and training for career development
• Career progression into IT Support Analyst, Systems Administrator, or IT Operations roles
• Supportive and collaborative remote work culture
• Competitive compensation and benefits package