ZEN Shopping Care Specialist (Poland/remote)

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN.COM, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees. Who We’re Looking For ZEN Shopping Care Specialist – someone passionate about helping our customers via chat and email (no phone). Requirements

• Strong communication skills and empathy
• Customer-first mindset
• Fluent Polish and English (B2–C1)
• Ability to work with data, reports, and cross-functional teams

Nice-to-have

• Experience with Visa/Mastercard
• Familiarity with Jira, Zendesk, or similar tools

Responsibilities

• Support customers via chat and email
• Resolve complex payment-related issues
• Ensure excellent customer experience
• Help the team build knowledge about payment system rules
• Collect documents needed for claims

What We Offer

• Working hours: Single shift: 08:00–16:00
• Real impact on the growth of ZEN.COM
• Friendly and innovative work environment
• Private medical care
• Internal and external training opportunities
• Employee plan of ZEN.COM app

If you want to support customers and help develop a modern financial app – join us!