Client Services Representative - Remote

Find your calling at Mercy!

Has the responsibility of answering 90% of incoming calls from providers, members, facilities and primary care offices as they relate to eligibility, benefits, claims, and authorization of services. This is a frontline position to the Managed Behavioral Health and Employee Assistance Program (EAP) members and providers regarding the policies, procedures, and programs of the organization. Is responsible for problem solving and representing the organization positively to callers. Is responsible for initial intake documentation in the appropriate electronic health records. The expectation is that the Client Service Representative provides consistently outstanding service to our internal and external customers.

Position Details

Education: High School diploma or GED required.

Experience: Experience in customer service and/or health care environment.

Other: Excellent verbal and written communications skills and organizational skills required.

Must handle multiple tasks and demonstrate professionalism in handling calls under stress.

Proficiency in typing and computer programs a must.

Preferred Education: BA in psychology, social services, or health administration

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.