Customer Care Specialist - USDG (Pacific Time Zone)

About the Opportunity:

This position provides internal support and builds relationships with assigned customers and sales consultants. It assists with account support and maintenance, including ordering, product information, quotes, and customer service issues. The role promotes efficiency and expedites requests to increase satisfaction while supporting divisional initiatives.

Responsibilities:

• Build customer relationships by addressing requests related to Customer Care designations

• Provide promotional information and services to customers and sales consultants

• Respond to customer and sales team inquiries via phone, email, and fax regarding order processing, shipment tracking, invoicing, product information, pricing, reporting, and special orders

• Handle customer service issues including return authorizations, credits, shipment tracing, and short shipment claims

• Assist with account maintenance tasks such as new account setup, address changes, account closures, EDI, account assignments, website logins, credit, and verifications

• Create quotes and bids for sales consultants

• Collaborate with internal departments and distribution centers to resolve post-order inquiries and expedite orders

• Contact manufacturers for warranty, product, technical, and return information; track drop ship and cross-dock items

• Notify sales consultants and management of unusual customer concerns requiring additional support

• Provide sales support activities for the U.S. Specialty Distribution Group as needed

• Attend meetings and participate in required training programs

• Participate in special projects and perform other duties as assigned

Requirements:

• Typically 4 or more years of related experience

• High School education, vocational training, or on-the-job training required; Bachelor’s degree preferred

• Medical product knowledge preferred

• Microsoft Office knowledge preferred

• Excellent time management and prioritization skills

• Strong attention to detail and accuracy

• Customer service orientation with ability to resolve complex issues

• Planning and organizational skills

• Excellent interpersonal, written, and verbal communication skills

• Ability to maintain confidentiality

• Teamwork and multitasking abilities

• Conflict management skills

• Ability to work effectively under pressure

• Analytical thinking

• Experience overseeing small to medium sized projects

• Ability to identify and recommend continuous improvement opportunities

• Ability to establish productive relationships at multiple organizational levels

Benefits & Perks:

• Medical, Dental, and Vision Coverage

• 401K Plan with Company Match

• Paid Time Off or sick leave if applicable

• Paid Parental Leave

• Income Protection

• Work Life Assistance Program

• Flexible Spending Accounts

• Educational Benefits

• Worldwide Scholarship Program

• Volunteer Opportunities

Compensation:

• Salary range $44,150 - $68,985 ($21.23 - $33.17 per hour), depending on experience, education, skills, location, and other factors

Note:

“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”