This is a Fully Remote Job
About Our Client:
For more than 45 years, the organization has specialized in maximizing the value of IT investments. As North America’s largest secondary market network hardware provider, it delivers cost-effective IT solutions that help businesses extend the lifespan of their technology. The organization offers IT lifecycle management solutions to organizations worldwide.
About the Opportunity:
The PROJECT MANAGER, TECHNICAL SERVICES is responsible for managing accounts and projects in collaboration with technical engineers, sales managers, and third-party partners. This role ensures projects are designed, planned, resourced, and completed successfully while managing risks and client satisfaction. The position contributes directly to operational efficiency and customer service quality.
Responsibilities:
- Ensure client satisfaction by addressing billing inquiries and coordinating timely completion of technical projects.
- Schedule technical resources for on-site support and project delivery.
- Collaborate with sales and product teams to assist with service proposals.
- Participate in sales and customer conference calls to promote service offerings.
- Develop detailed project plans with technical and third-party partners.
- Lead project meetings, monitor issues and risks, and drive project completion.
- Assist with cost estimates and financial reporting for projects.
- Support technical and third-party partners in scope and proposal requests.
- Update project progress regularly in PSA tools.
- Monitor ISO processes for continuous improvement.
- Escalate issues to management as necessary.
- Coordinate internal functions to ensure satisfactory order fulfillment.
- Manage relationships and resources with external partners.
- Develop or suggest improvements to procedures for billing, scheduling, and project management.
- Undertake additional responsibilities as assigned.
Requirements:
- Bachelor’s degree or 5 years of relevant experience.
- Certified Associate in Project Management (CAPM) with at least 2 years project management experience.
- Preferred experience managing IT projects.
- Ability to work under pressure.
- Proficient in conducting meetings and scheduling resources.
- Strong initiative and deadline focus.
- Ability to multitask and work independently.
- Strong organizational, prioritization, and problem-solving skills.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Office applications.
Pay Range and Compensation Package:
- The annual base salary range for this position is $70,000 to $85,000.
- Actual salary offered will depend on skills, education, experience, certifications, geographic location, and organizational needs.
Benefits & Perks:
- Health insurance and prescription drug coverage
- Dental and Vision insurance
- Company-paid basic life and AD&D insurance with voluntary life options
- Company-paid short and long-term disability insurance with buy-up options
- Critical illness, accident, and hospital indemnity insurance
- Flexible spending accounts
- Identity Theft and Fraud Protection
- Legal insurance
- Pet insurance
- Traditional and Roth 401(k) retirement plans with company match
- Employee Assistance Program
- Tuition reimbursement
- Paid vacation, sick/personal days, and holidays
- Flexible work arrangements
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.