Asset Management Specialist

Job Title:Hardware Asset Management Specialist

We are seeking experienced professionals for Hardware Asset Management roles. Ideal candidates will have a solid background in managing computer hardware assets within an enterprise environment.

Qualifications:

• 2pm - 10pm working hour since the client is in North America
• Proven experience in hardware asset management.
• Hands-on experience using ServiceNow or a similar ITSM/ticketing platform.
• Proficiency with Excel and PowerPoint
• HAM Pro Certification is preferred.
• Strong attention to detail and organizational skills.

Responsibilities:

• Manage the hardware asset lifecycle of the assigned asset classes / asset types in ServiceNow CMDB (Acquisition, Identification, Deployment, Operation, Decommission, Storage, Dispose)
• Implement data governance processes to manage hardware asset inventory in CMDB
• Create and maintain ServiceNow reports and Power BI dashboards to monitor and report on CMDB data quality
• Create and maintain standard operating procedures (SOP), process documents, and end user materials
• Reconcile the CMDB data with the source data to identify gaps
• Perform regular audits to identify discrepancies between the CMDB and the actual IT environment
• Ensure CMDB data is complete and accurate, meeting all data quality requirements
• Work closely with the asset owners to remediate data quality issues
• Support downstream partners consuming data and investigating data anomalies raised
• Collaborate with the ITOM team on CMDB and/or ServiceNow workflow enhancements
• Lead governance meetings for the assigned asset classes
• Act as a trusted HAM advisor in various projects, such as new asset onboarding, new discovery or integration (i.e., ServiceNow, Intune, SCCM,)
• Act as a trusted HAM advisor during audits and regulator exams