Practice Development Manager (12-month contract)

Department: Sales Location: APAC-Australia-Remote Description Join a team that is changing millions of lives. Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? About This Opportunity The Practice Development Manager (PDM) will be responsible for generating sales through existing customers and developing leads for new customers in their assigned territories. Activities will also include practice educational workshops, iTero equipment sales, trade shows and selling related materials and collateral. The PDM’s customer base will be general dentists. The customer must view the PDM as a business partner and value their support and input in their interaction with their practices. The PDM will actively assist all practices in promoting the Invisalign brand to its patients. In this role, you will…

• Maintain a high level of service to customers in their assigned territories by ensuring efficient, accurate and a timely response to enquiries, correspondence, and orders.
• Manage current customer base and proactively seek to increase new opportunities
• Ensure that all administrative requirements are completed
• Utilize CRM as a strategic planning tool to track customer activity, territory sales, open leads, customer support calls and any other report that will assist in efficiently managing the territory.
• Maintain a high level of product knowledge, clinical understanding and competence in Invisalign products and processes.
• Develop a complete understanding of how Invisalign through product and marketing, are able to significantly increase a practice’s profile, gross turnover and net profit. The customer will need to have total confidence in the PDM to be able to achieve these goals.
• Responsibility to open conversations about iTero intraoral scanners, in-practice benefits and detail to drive conversion. Working alongside iTero team ANZ.
• Attend, participate and effectively interact in meetings, conferences and trade shows to increase the profile of Invisalign and differentiate it from other Dental companies.
• Attend trade shows, clinical and promotional programs, events and training seminars as required.
• Ensure professional representation of Invisalign with customers and internal stakeholders.

In this role, you’ll need …

• Excellent communication skills with the ability to confidently present to health care professionals.
• High level of interpersonal skills and ability to build collaborative relationships with empathy.
• High level of agility in managing and prioritizing tasks, has good organisational, planning and coordination skills
• Ability to work autonomously, plan and manage your territory.
• Strong desire to deliver results and drive growth across the territory.
• Strong persuasive and negotiation skills.

Experience, Education And Knowledge

• Sales or marketing experience preferred with a proven track record across health related industry.
• Experience in Orthodontic, Dental or Medical Device industry highly advantageous
• Strong analytical and problem solving capabilities.
• Good computer skills with a minimum knowledge of using Word, Excel, Outlook, SDFC and Power Point.
• Drivers license essential.
• Travel will be required in the management of the assigned territory, including regional locations.
• Working outside normal hours or weekends will also be required in instances of Trade Shows, Conferences or Sales Meetings.

Sound like a good fit? Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. About Align Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our Applicant Privacy Policies for additional information. Global Diversity Statement: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time. Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire. Key Responsibilities In this role, you will…

• Maintain a high level of service to customers in their assigned territories by ensuring efficient, accurate and a timely response to enquiries, correspondence, and orders.
• Manage current customer base and proactively seek to increase new opportunities
• Ensure that all administrative requirements are completed
• Utilize CRM as a strategic planning tool to track customer activity, territory sales, open leads, customer support calls and any other report that will assist in efficiently managing the territory.
• Maintain a high level of product knowledge, clinical understanding and competence in Invisalign products and processes.
• Develop a complete understanding of how Invisalign through product and marketing, are able to significantly increase a practice’s profile, gross turnover and net profit. The customer will need to have total confidence in the PDM to be able to achieve these goals.
• Responsibility to open conversations about iTero intraoral scanners, in-practice benefits and detail to drive conversion. Working alongside iTero team ANZ.
• Attend, participate and effectively interact in meetings, conferences and trade shows to increase the profile of Invisalign and differentiate it from other Dental companies.
• Attend trade shows, clinical and promotional programs, events and training seminars as required.
• Ensure professional representation of Invisalign with customers and internal stakeholders.

Skills, Knowledge & Expertise In this role, you’ll need …

• Excellent communication skills with the ability to confidently present to health care professionals.
• High level of interpersonal skills and ability to build collaborative relationships with empathy.
• High level of agility in managing and prioritizing tasks, has good organisational, planning and coordination skills
• Ability to work autonomously, plan and manage your territory.
• Strong desire to deliver results and drive growth across the territory.
• Strong persuasive and negotiation skills.

Experience, Education And Knowledge

• Sales or marketing experience preferred with a proven track record across health related industry.
• Experience in Orthodontic, Dental or Medical Device industry highly advantageous
• Strong analytical and problem solving capabilities.
• Good computer skills with a minimum knowledge of using Word, Excel, Outlook, SDFC and Power Point.
• Drivers license essential.
• Travel will be required in the management of the assigned territory, including regional locations.
• Working outside normal hours or weekends will also be required in instances of Trade Shows, Conferences or Sales Meetings.

Applicant Privacy Policy: Review our Applicant Privacy Policyfor additional information. Equal Opportunity Statement: Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.