It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Concentrix Bulgaria is now looking for a number of dynamic and self-motivated Customer Advisors to join our exciting project!
VF is the global company behind some of the world’s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling. Our aim is to consistently deliver world class customer service and we never lose sight of our goal - our customers are the focus of everything we do here! From email to phone in a multitude of languages, we’re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us. We’re an energetic, innovative, and forward-thinking team who are always looking for new ideas to delight and wow our customers.
The Customer Advisor is required to:
- Be proficient (verbal & written) in Dutch and English
- Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion, and enthusiasm
- Be flexible to meet the changing needs and varying deadlines of our business
- Be able to work on customer service measures, metrics, and KPIs within a service-targeted environment.
- Hold a high school or University degree
- Possess excellent computer literacy
- Have previous experience in a customer service environment, preferably telephone-based.
Main responsibilities:
- Communicating with customers by telephone, email and online to provide outstanding service
- Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
- Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.
What can you expect from us:
- Permanent contract
- Full-time role, Monday - Friday, 10:00 - 19:00 and 11:00 - 20:00
- Salary at the amount of 1989 EUR gross with monthly performance-based bonuses
- Remote position
- Comprehensive initial training and onboarding (fully paid by us)
- Continuous training and upskilling programs through Concentrix University
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!
That's just the beginning. Please send us your CV now to open the door to the new career opportunities ahead of you!
We’re looking forward to meeting you!
You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.
Concentrix Bulgaria is an equal-opportunity employer.
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
