Customer Engineer - Teams & SharePoint

Job Title Customer Engineer - Teams & SharePoint Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Role Overview We are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft Teams and collaboration solutions to support enterprise customers in maximizing productivity and ensuring seamless operation of Microsoft 365 tools. This is a customer-facing role, requiring strong communication skills and the ability to engage with technical, non-technical, and leadership stakeholders. You will act as a trusted advisor, helping customers design, deploy, and optimize Microsoft Teams environments, including voice and telephony solutions. Note: This position requires fluency in English. What You’ll Do

• Engage directly with customers to understand their collaboration and Teams requirements
• Design, deploy, and optimize Microsoft Teams solutions, including voice and telephony (PSTN, Direct Routing, Calling Plans)
• Deliver workshops, pilots, and production implementations (Teams, Teams Apps, Voice)
• Troubleshoot and resolve issues related to Teams meetings, calling, and integrations
• Support Teams Enterprise Voice and telephony infrastructure (SBCs, Contact Centers)
• Collaborate on M365 ecosystem solutions (SharePoint, OneDrive, Exchange)
• Provide best practices, technical guidance, and adoption strategies
• Automate administrative tasks using PowerShell
• Document solutions, architectures, and troubleshooting guides.

Must-have Skills

• 10+ years in customer-facing technical roles (architecture, support, consulting, etc.)
• Strong hands-on experience with Microsoft Teams
• Expertise in Teams Voice / Telephony (Direct Routing, Calling Plans, Phone System)
• Experience with Microsoft 365 (SharePoint, OneDrive, Exchange)
• Knowledge of Azure AD / Entra ID
• Strong troubleshooting skills in Teams (meetings, calling, performance)
• Experience delivering workshops, training, or customer engagements
• PowerShell scripting for automation
• Solid understanding of networking fundamentals (DNS, firewalls, media flows)

Nice to have

• Experience with Teams Apps / Microsoft Graph / Bots
• Knowledge of Contact Center integrations
• Azure Functions or advanced automation
• Experience with enterprise voice environments
• Microsoft certifications (Teams, M365, Endpoint, etc.)

#WFM