Virtual Assistant – Home Services & Operations Support
About the Role
We are looking for a reliable and highly organized Virtual Assistant to provide administrative, scheduling, and customer support for a home services business.
The ideal candidate will have experience supporting businesses in industries such as HVAC, plumbing, electrical services, landscaping, cleaning, pest control, or general home maintenance.
The candidate will assist with customer inquiries, appointment scheduling, technician coordination, service requests, job tracking, and administrative operations to ensure smooth daily business activities.
Key Responsibilities
- Handle incoming customer inquiries through phone, email, and messaging platforms.
- Schedule and coordinate service appointments for technicians and field teams.
- Manage service requests, work orders, and job assignments.
- Coordinate with technicians regarding schedules, job updates, and customer requirements.
- Follow up with customers regarding appointments, estimates, and completed services.
- Prepare and send service estimates, invoices, and payment reminders.
- Maintain accurate customer records and service histories.
- Monitor job progress and ensure timely completion of assigned services.
- Coordinate appointment rescheduling, cancellations, and emergency service requests.
- Assist with vendor coordination and service provider communication.
- Manage administrative documentation, reports, and spreadsheets.
- Support customer satisfaction initiatives and resolve basic service-related concerns.
- Maintain organized calendars and ensure technicians have accurate job information.
- Assist management with daily operational and administrative tasks.
Required Qualifications
- Previous experience as a Virtual Assistant, Administrative Assistant, or Customer Support Representative.
- Experience supporting home services, field services, or maintenance businesses is preferred.
- Strong appointment scheduling and calendar management skills.
- Excellent written and verbal English communication skills.
- Ability to communicate professionally with customers and service technicians.
- Strong organizational and multitasking abilities.
- Experience managing customer databases, service requests, and administrative records.
- Proficiency in Google Workspace and Microsoft Office.
- Ability to work independently and handle multiple priorities.
Preferred Tools & Software Skills
- Jobber
- Housecall Pro
- ServiceTitan
- FieldEdge
- QuickBooks
- Google Workspace
- Microsoft Office
Experience with Jobber or similar field service management software is highly preferred.
Ideal Candidate Profile
The ideal candidate is proactive, dependable, and customer-focused, with the ability to manage scheduling, coordinate field technicians, handle service requests, and maintain smooth administrative operations. Experience supporting US-based home service companies will be a strong advantage.