HR Experience Specialist | France

Summary The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes. Responsibilities

• Ensuring and maintaining compliance and HR operations in their assigned country in accordance with relevant employment laws and regulations and operational rules and RACI.
• Managing leave requests and processing administrative tasks for Employee of Records (EORs), such as applications, HR letters, and enrollments.
• Auditing, maintaining, and updating internal and external HR-related knowledge in collaboration with stakeholders.
• Providing support to EORs and clients for HR-related questions or concerns through all available communication channels.
• Managing standard onboarding and offboarding processes for EORs.
• Collaborating on HR project management, specifically for mass onboarding and offboarding initiatives.
• Responsible for ensuring the quality of the HR operations in the assigned countries.
• Being the subject matter expert for the country's operational quality and knowledge.
• Other ad hoc duties as required by the HR Experience department, including participation in projects and initiatives as needed.

Qualifications

• 3-5 years of HR Operations experience managing the full employee lifecycle (onboarding to termination) in a fast-paced environment.
• Fluency in English and French (written and spoken).
• Excellent communication skills and strong customer orientation.
• Located in the EMEA region, and knowledge of labor law and employment regulations in France are a must. Additional experience supporting HR Operations in Belgium and Netherlands will be considered a competitive advantage.
• HR qualifications or certifications are a valuable asset.
• Experience working in start-up environments is highly valued.
• Strong analytical skills: identify, scope and resolve complex and sensitive HR issues.
• Data driven: you challenge the status quo and strive to improve response times and employee experience.
• Experience using JIRA, Zendesk, Slack or other tools is a plus.