Receptionist / Customer Service & Scheduling Assistant

Job description:

Receptionist / Customer Service & Scheduling Assistant (WFH – Australia)

Location: Philippines

Type: Full-time 9am-6pm _VIC time_About the Role

We are looking for a reliable, well-spoken Receptionist / Customer Service & Scheduling Assistant to be the first point of contact for our business.

You will manage inbound calls and enquiries, assist customers, support our appointment setters, and ensure our daily booking calendar runs smoothly.

Key ResponsibilitiesCustomer Communication

• Answer all inbound phone calls professionally
• Return missed calls and voicemail enquiries
• Respond to emails, SMS, and website enquiries
• Identify enquiry type and route correctly
• Dealing with customer complaints
• Log clear and accurate notes in our systems

Calendar & Scheduling Support

• Monitor the booking calendar daily.
• Assist appointment setters by confirming appointments
• Ensure appointments are correctly scheduled

What We’re Looking For

• Excellent spoken and written English
• Confident and clear on the phone
• Highly organised and detail-oriented
• Calm under pressure
• Comfortable following systems and processes
• Reliable, responsive, and proactive

Requirements

• Must be based in Philippines
• Own phone and laptop, clear and high quality headset
• Stable internet connection
• Comfortable using calendars, CRMs, email, and messaging apps

Pay

$300AUD per week with potential to increase over time upon success in the role

How to Apply

Send us:

• A short intro about yourself/cover letter
• A short mock recording of you on the phone (tiani@earthpowerco.com.au)
• Your relevant experience dealing with customer complaints and scheduling
• Your availability and location
• Your phone number with area code

Only shortlisted candidates will be contacted.