Delivery Coordinator

Optomi, in partnership with a leading AI cloud provider, is seeking a Customer Delivery Coordinator to support its Infrastructure Operations Center (IOC). This role will serve as the operational hub for customer delivery activities, ensuring customer requests, infrastructure changes, and internal deliverables are tracked, prioritized, and completed efficiently. The ideal candidate is highly organized, detail-oriented, and enjoys coordinating cross-functional teams in a fast-paced technology environment.

What the right candidate will enjoy:

• Supporting customer delivery for a leading AI cloud and infrastructure provider.
• Coordinating with engineering, operations, networking, deployment, and procurement teams.
• Owning tracking, reporting, and operational visibility for customer requests.
• Identifying opportunities to improve processes and operational efficiency.

What experience the right candidate will have:

• 1–3 years of experience in customer operations, service delivery, project coordination, or a similar operational role.
• Strong organizational skills with the ability to manage multiple priorities and follow through on requests.
• Proficiency with Excel or Google Sheets and experience using CRM, ticketing, or project management tools.
• Excellent communication skills and experience working with cross-functional technical teams.
• Experience in cloud, infrastructure, data center, or technology environments is a plus.

Responsibilities of the right candidate:

• Track customer requests, action items, and operational deliverables using centralized documentation and reporting.
• Coordinate activities across Operations, Engineering, Networking, Deployment, Procurement, and other internal teams.
• Monitor requests such as infrastructure changes, storage expansions, CPU allocations, and RMAs through completion.
• Prepare customer status reports, operational updates, and meeting materials.
• Escalate aging requests, resolve blockers, and ensure timely follow-up with stakeholders.
• Identify process improvements that enhance operational efficiency and customer delivery.