Customer Support Representative

We are a growing software organization focused on delivering seamless digital solutions and exceptional user experiences. Our team places high value on customer-centric care, ensuring users receive empathetic, efficient, and high-quality assistance as they navigate our software platform.

Work Location: Remote (PST candidates preferred)

Schedule: Core Support Hours: 9:00 AM – 6:00 PM CA Time (PST)

Pay Rate: $18/hr.

What Your Day-to-Day Looks Like

• Act as the direct, customer-facing resource for software users, answering inquiries and troubleshooting platform issues.
• Efficiently manage a steady daily support queue consisting of approximately 30–45 email tickets and 5–10 customer calls.
• Facilitate scheduled phone and Zoom calls to walk users through solutions and clarify complex questions.
• Navigate a tiered software support structure to deliver clear, thoughtful, and empathetic responses across all touchpoints.

What You Bring to the Team

• 1–2 years of customer service or customer support experience.
• Familiarity or working experience with core tools such as Front, Calendly, and Zoom.
• High empathy, a positive customer-facing energy, and an eagerness to learn and adapt within a fast-paced software environment.

Why You'll Love This Opportunity & Logistics

• Fully remote setup offering the convenience of working from home during structured core West Coast hours (PST).
• Ideal early-career environment designed to sharpen your software, technical support, and ticket-management skills.
• Opportunity to be the vital voice of the company while helping users succeed every day.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.