Special Investigator

Remote – covering the Midlands and South of the UKCompany Description

QuestGates is the UK’s largest owner-managed loss adjusting and claims solutions group, recognised for its innovation and high-quality technical services. Specialising in liability, property, motor, environmental, subsidence, and counter-fraud claims, QuestGates also delivers specialised expertise for industries like entertainment and motorsports through its subsidiary, Hyperion. Headquartered in Birmingham, the company operates across a national network of 14 offices in the UK and Ireland and serves clients globally via its membership in the vrs Adjusters organisation. QuestGates is also the sole operator of BIBA’s valuation facility and provides engineering and surveying services through its other subsidiaries.

Role Description

We are looking to recruit an experienced Special Investigator within our Loss Adjusting Division, to handle potentially fraudulent claims in the Midlands and South of the UK.

You will use your technical knowledge and experience to proactively investigate predominantly property claims and report thereon, in compliance with prevailing client requirements/service standards and providing exceptional customer service throughout.

The role requires investigating a variety of potential fraudulent claims, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.

To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.

Key Skills

• Excellent degree of knowledge of property fraud related claims and principles
• Excellent communication skills, both oral and written
• Excellent degree of IT competency and literacy
• Excellent negotiation and investigation skills
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Ability to maintain a flexible approach, at all times
• Cert CILA / Cert CII or progression is an advantage but not essential
• Minimum 3 years’ experience in an external role
• Full driving licence

The Role

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To undertake a range of investigations in an ethical and professional manner, employing best practice and key investigative competencies, which comprise:

1. Technical Knowledge
2. Planning and Preparation
3. Interviewing and Statement Taking
4. Evidence Identification, Gathering, Analysis and Presentation
5. Reporting and Correspondence Proficiency

• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA’s and KPI’s
• To be accountable for the satisfactory resolution of any issues

The Package

• Competitive salary
• Enhanced contributory pension
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans

Hours of Work

• Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.