Account Manager

Home Office / Full time / Only English CVs

“ScrumLaunch is a Los Angeles based product innovation studio. We work with leading brands and high growth startups to design and build great products.

We specialize in web and mobile software applications that can scale to millions of users. Customer centric design and development is our DNA.”

Objectives of this Role:

• Act as the main point of contact in all matters relating to client concerns and needs;
• Build and strengthen client relationships to achieve long-term partnerships;
• Maintain accurate client records, keeping track of any contract updates and renewals;
• Work with sales, project management, engineering and executive teams to ensure KPIs are being met and client milestones are being reached;
• Develop a thorough understanding of our clients products, ScrumLaunch’s service offerings, and internal processes to better upsell clients and build a referral network.

Daily and Weekly Responsibilities:

• Take inquiries and requests from customers and address their needs;
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs;
• Meet regularly with other members of the team to discuss progress and find new ways to improve business;
• Generate progress reports to give to clients and higher-ups within the organization;
• Manage the hourly output for services delivered to ensure contractual obligations are being met;
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly;
• Own crisis management and maintain responsibility for resolving and handling the communication.

Skills and Qualifications:

• 5+ years of professional experience in a customer service role (account management, sales, business developer in IT sphere);
• Ability to manage several projects simultaneously;
• Strong written and communication skills in English (Advanced level);
• Good attention to detail and organizational skills;
• Effective time management skills;
• Multitasking, critical thinking, adaptability, problem-solving skills;
• Work with EST timezone.

* Please note that the hiring process includes a test assignment.

Language proficiency:

• English – Advanced (C1)

We offer:

• Opportunity to grow as an expert;
• Flexible working conditions;
• 12 days of paid vacation;
• 5 sick days and off days;
• Friendly and open-minded team;
• English classes
• Access to psychologist support for mental well-being.