Customer Success Lead

Customer Success Lead

Virtual Science AI is empowering life science teams to improve patient outcomes.

We are working with world-leading pharmaceutical organisations to help teams engage with healthcare stakeholders and to gain faster insights that support with bringing the best solutions to patients.

We have strong momentum with our next-generation, advisory panel and insight management platform solutions being adopted by most of the top pharmaceutical companies and numerous biotech’s. 

Headquartered in London and with operations in Europe, North America, Latin America and Asia. Virtual Science AI creates cutting-edge software as a service (SaaS) and Artificial Intelligence (AI) solutions for the life science sector.

This is a great opportunity to join a driven team that is passionate about driving satisfying client deliveries that make a meaningful difference to our life science client's work and patient outcomes.

Customer Success Lead

As the project manager you will manage important projects end-end working with world-leading pharmaceutical company stakeholders to deliver satisfying deliveries that bring about significant client value.

Responsibilities:Deliver successful advisory panel platform services with AI analytics.

·      Lead project kick-off meetings and client status meetings

·      Build and communicate delivery plans with clients on how we will deliver

·      Establish regular touch points with clients and meet regularly i.e. weekly to advance deliveries and hold quarterly updates on the progress of the partnerships

·      Align and configure the platform to scientific areas of interest. Capturing and sharing requirements with internal teams for platform configurations.

·      Run training sessions for the advisory engagement platform with scientific experts or patient advisors.

·      Provide training sessions for the engagement platform for pharma users

·      Ensure success for advisory activities by supporting pharma clients throughout the advisory sessions

·      Provide pharma user training sessions for the use of the insight analytic platform

·      Provide NPS surveys at the end of each activity or quarter to participants and work on feedback to improve/accelerate what is going well

Delivering successful medical intelligence platform solution services:

·      Lead project kick-off meetings and client status meetings

·      Build and communicate delivery plans with clients on how we will deliver

·      Establish regular touch points with clients and meet regularly i.e. weekly to advance deliveries and hold quarterly updates on the progress of the partnership

·      Align/configure the platform to scientific areas of interest. Capturing and sharing requirements with internal teams for platform configurations

·      Work with the client to unify broad data sets in the platform

·      Roll out the analytics platform to wider team members to increase usage and value

·      Run training sessions for the analytics platform across a business unit wider group

Requirements:

• A strong drive and passion to work in life sciences and health tech
• An ability to remain strong to the course of timelines and delivery plans
• Engaging communication skills
• Pharmaceutical industry knowledge
• Ability to train people to use technology
• A quick learner and thrives off increased accountability
• Track record of project satisfaction
• Bachelor’s degree preferred but not required
• Good communication skills, including strong listening skills and presenting skills
• Fluency in English

Development:

•  Strong support todevelop as a customer success/ operational leader

Virtual Science AI is committed to building a diverse & inclusive workforce

 We are committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and/or civil partnerships