Membership & Community Coordinator

Daily Mentor is looking for a Membership Coordinator to support the day-to-day operations of our growing global community.

This is a remote role (Melbourne-based) and ideal for someone early in their career who is organized, interested in ecommerce and eager to learn. You will play a key role in ensuring our members have a smooth and well-managed experience inside our ecosystem.

You will be onboarded IRL at The Oodie office with our Melbourne team.

What you'll be doing:

• Managing member onboarding to our systems
• Supporting our 900+ Slack community (onboarding, access, navigation support)
• Uploading and organizing content inside of our Learning Management Systems
• Managing support emails via Gorgias and escalating when needed
• Sending member communications (broadcast messages, emails, notifications, event invites)
• Assisting with event management for our global member meet-ups
• Billing and admin (Stripe, Hubspot, Docusign)

What we're looking for:

• At least 1 year of experience in Account Management, Customer Service, Community Management, or similar
• Excellent written and verbal communication skills
• Experience with Slack, Discord or other community tools
• Highly organized with strong attention to detail
• Comfortable working independently in a remote environment
• Coachable, proactive and willing to learn

Nice to have:

• Background or interest in e-commerce and AI
• Member or knowledge of online communities (FB groups, Discord)
• Experience supporting international member bases
• Be an early riser, covering our community from 7am - 3pm

Why join Daily Mentor?

• Be part of a dynamic and growing e-commerce community
• Work in a flexible, remote-first global startup environment
• Collaborate with passionate entrepreneurs and industry experts
• Opportunity to make a meaningful impact on the member experience

Daily Mentor is an equal opportunity employer. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected status. We are committed to fostering a diverse and inclusive workplace.

If this sounds like something you would be a fit for, please apply with your CV and short intro to your background to claire@dailymentor.co