Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Mortgage Servicing Why Consider This Job Opportunity

• Salary up to $21.41 per hour
• Comprehensive benefits package including medical, dental, vision, and 401k
• Paid time off and sick leave
• Opportunity to work in a diverse and inclusive environment that celebrates individuality
• Supportive company culture that emphasizes employee well-being and growth
• Chance to be part of a recognized leader in the mortgage servicing industry

What To Expect (Job Responsibilities)

• Interface with customers to resolve first and second-tier customer service calls and queries
• Verify contacts and account information to ensure accuracy
• Examine customer problems and implement corrective actions to address requests
• Maintain logs, reports, records, and files related to customer interactions
• Investigate and track a wide range of customer issues to ensure resolution

What Is Required (Qualifications)

• High School diploma or equivalent required
• Minimum of 2 years of related customer service experience
• Proficient in Microsoft Office applications
• Strong verbal and written communication skills
• Ability to navigate computerized data entry systems and other relevant applications

How To Stand Out (Preferred Qualifications)

• Experience in a call center environment
• Familiarity with mortgage servicing or related industries
• Strong problem-solving skills and attention to detail
• Ability to adapt to changing customer needs and situations

MortgageServicingCustomerService #DiversityAndInclusion #CareerOpportunity #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners