About Remote Remote is solving modern organizations&#x2019; biggest challenge &#x2013; navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The Position The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues efficiently. Coordinators rely heavily on documentation and established escalation paths while developing foundational payroll expertise. Success at this level requires strong attention to detail, clear communication with customers, and the ability to follow structured operational processes. As Coordinators gain experience, they are expected to resolve a broader range of payroll inquiries independently and deepen their understanding of payroll systems and regulations. Responsibilities Client Issue Resolution <ul><li>Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.</li><li>Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).</li><li>Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code.</li><li>Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.</li><li>Escalate complex cases to senior team members following defined workflows.</li><li>Document issue details and resolution steps clearly. </li></ul>Customer Communication <ul><li>Provide timely updates to customers regarding issue status and resolution timelines.</li><li>Clarify customer questions related to payroll processes or platform functionality in customer understandable terms.</li><li>Maintain professionalism and clarity in all written and verbal communication with customers. </li></ul>Operational Process Execution <ul><li>Follow internal workflows and support documentation to resolve cases consistently.</li><li>Ensure accurate documentation of support tickets and case outcomes.</li><li>Adhere to defined SLAs and operational guidelines. </li></ul>Learning &amp; Knowledge Development <ul><li>Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency.</li><li>Build foundational understanding of payroll concepts and processes.</li><li>Learn payroll rules and compliance considerations in supported regions.</li><li>Seek guidance from senior team members when encountering unfamiliar issues. </li></ul>Practicals <ul><li>You&apos;ll report to: Manager, Payroll Client Services</li><li>Direct reports: No</li><li>Team: Customer Experience - Payroll Client Services</li><li>Location: APAC</li><li>Start date: As soon as possible </li></ul>Application process <ul><li>AI Interview</li><li>Interview with recruiter</li><li>Interview with team members </li><li>Interview with future manager</li><li>Bar Raiser Interview</li><li>Prior employment verification check </li></ul>Remote&apos;s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis. The annual salary range for this full-time position is $19,650&#x2014;$49,700 USD Benefits Our full benefits &amp; perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: <ul><li>work from anywhere</li><li>flexible paid time off</li><li>flexible working hours (we are async)</li><li>16 weeks paid parental leave</li><li>budget towards co-working spaces, learning and wellness (including gym memberships)</li><li>mental health support services</li><li>stock options</li><li>home office budget &amp; IT equipment </li></ul>How You&#x2019;ll Plan Your Day (and Life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How To Apply <ul><li>Please fill out the form below and upload your CV with a PDF format.</li><li>We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</li><li>If you don&#x2019;t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. </li></ul>Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask &amp; encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it&#x2019;s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote&apos;s AI guidelines check see here. Please note we accept applications on an ongoing basis.

Coordinator, Payroll Client Services - APAC

About The Opportunity We are looking for motivated, organized, and customer-focused individuals who are interested in building a business in the travel industry. As a Remote Travel Coordinator / Vacation Planner, you will assist clients with researching, planning, and booking travel experiences while providing excellent customer service throughout the planning process. This is a remote, independent contractor opportunity with a flexible schedule. It can be a great fit for individuals who enjoy travel, helping others, learning new skills, and working independently. No previous travel industry experience is required. Training, resources, and ongoing support are provided to help you learn the business and develop your skills. Responsibilities <ul><li>Assist clients with researching and planning vacations based on their needs, preferences, and budgets</li><li>Research destinations, resorts, cruises, vacation packages, transportation, and other travel options</li><li>Prepare and present travel quotes and itinerary options</li><li>Book travel arrangements through approved travel suppliers and booking platforms</li><li>Communicate with clients before, during, and after the booking process</li><li>Maintain accurate client and reservation information</li><li>Process and monitor payments, deadlines, and final payment dates</li><li>Stay informed about supplier promotions, destination updates, and travel requirements</li><li>Participate in available training and professional development</li><li>Build and maintain positive client relationships</li><li>Market and grow your independent travel business </li></ul>Qualifications <ul><li>Must be 18 years of age or older</li><li>Strong communication and customer-service skills</li><li>Comfortable using computers, email, and online platforms</li><li>Organized with good attention to detail</li><li>Able to work independently and manage time effectively</li><li>Willing to complete training and continue learning about the travel industry</li><li>Sales, hospitality, customer service, or travel experience is helpful but not required </li></ul>What This Opportunity Offers <ul><li>Remote work environment</li><li>Flexible scheduling</li><li>Travel-industry training and education</li><li>Access to travel suppliers and booking resources</li><li>Ongoing team support and mentorship</li><li>Opportunities to specialize in areas such as cruises, resorts, family vacations, groups, and international travel</li><li>Commission-based earning potential based on completed travel sales </li></ul>

Remote Travel Consultant

Remote Travel Coordinator

Technical Customer Support Specialist | SaaS | Fully Remote AustraliaAU$70,000 &#x2013; AU$85,000 | 100% Remote | Permanent We&apos;re recruiting a Technical Customer Support Specialist to join an established global SaaS company, working fully remotely from anywhere in Australia. This is an excellent opportunity for someone currently working in SaaS Support, Application Support, Software Support, Product Support or Technical Customer Support who wants more ownership over technical problem solving.This isn&apos;t a traditional Tier 1 support environment where unfamiliar issues are immediately escalated. The support model sits closer to Tier 1.5 &#x2013; bridging first and second-line support. You&apos;ll be expected to investigate customer issues hands-on, recreate problems within the platform, test different scenarios and gather meaningful information before deciding whether an issue needs technical escalation. The RoleYou&apos;ll support customers using a sophisticated web-based SaaS platform, including:<ul><li>Managing customer queries through a ticketing system.</li><li>Investigating technical and functional software issues.</li><li>Recreating reported customer problems within the platform.</li><li>Troubleshooting issues and testing possible causes.</li><li>Determining whether issues relate to user behaviour, configuration, expected functionality or software defects.</li><li>Taking ownership of investigations before escalating.</li><li>Documenting troubleshooting steps and technical findings.</li><li>Escalating genuine software issues with comprehensive supporting information.</li><li>Communicating clearly with non-technical customers.</li><li>Creating and maintaining customer-facing help documentation and knowledge base content.</li><li>Collaborating with Customer Success and technical teams globally.</li></ul> What We&apos;re Looking ForWe&apos;re looking for someone who is technically curious and enjoys investigating problems.You&apos;ll ideally have:<ul><li>Experience within SaaS, Software Support, Application Support, Product Support or Technical Customer Support.</li><li>Experience troubleshooting web-based software applications.</li><li>Strong investigative and problem-solving skills.</li><li>Confidence reproducing customer issues and testing different scenarios.</li><li>A desire to understand why something isn&apos;t working before escalating it.</li><li>Excellent customer-facing communication skills.</li><li>Strong written communication and documentation skills.</li><li>Experience working with ticketing or support management systems.</li></ul> You don&apos;t need to be a developer.We&apos;re looking for someone who enjoys technology, understands software and is willing to get hands-on with a platform to investigate problems.Experience within EdTech, higher education or learning platforms would be advantageous but isn&apos;t essential. Package &amp; Benefits<ul><li>AU$70,000 &#x2013; AU$85,000</li><li>Fully remote anywhere in Australia</li><li>No weekend work</li><li>Full product and platform training</li><li>Global SaaS environment</li><li>Supportive Australian team</li><li>Opportunity to develop stronger technical and application support skills</li><li>Varied position combining customer support, technical investigation and documentation</li></ul> If you&apos;re currently working in software support but want a role where you&apos;re encouraged toinvestigate and solve problems rather than simply escalate them, we&apos;d love to hear from you. Technical Customer Support Specialist | SaaS | Fully Remote AustraliaAU$70,000 &#x2013; AU$85,000 | 100% Remote | Permanent

Technical Customer Support Specialist - saas

Role Description This full-time remote IT Support Office (Entry / Junior Level) role at Kevin T&#xEA;xtil focuses on providing first-line technical support to internal users and ensuring smooth operation of office IT systems. The IT Support professional will respond to help desk tickets, diagnose and resolve issues related to desktop computers, software, and basic network connectivity, and escalate more complex problems when needed. Daily tasks include installing and configuring hardware and software, monitoring system performance, documenting solutions, and maintaining an organized record of incidents. The role also involves guiding users through troubleshooting steps, supporting common office applications, and following established IT procedures and security practices. Qualifications <ul><li>Ability to provide effective Technical Support and Help Desk Support to internal users.</li><li>Strong Troubleshooting skills for resolving hardware, software, and basic network issues.</li><li>Hands-on experience with Desktop Computers, including installation, configuration, and maintenance.</li><li>Foundational knowledge of Information Technology concepts, operating systems, and office productivity tools.</li><li>Clear written and verbal communication skills, with a customer-focused and patient approach.</li><li>Ability to follow procedures, document incidents, and work collaboratively with more senior IT staff.</li><li>Organizational skills and attention to detail when handling multiple support requests.</li><li>Relevant coursework, certification, or training in IT support (e.g., CompTIA A+, ITIL fundamentals) is an advantage.</li><li>Reliable internet connection and a suitable remote work environment.</li></ul>

Latest Remote Jobs inAustralia·Customer Service

Coordinator, Payroll Client Services - APAC

Coordinator, Payroll Client Services - APAC

Remote Travel Consultant

Remote Travel Consultant

Remote Travel Coordinator

Remote Travel Coordinator

Technical Customer Support Specialist - saas

Technical Customer Support Specialist - saas

IT Support Office (Entry / Junior Level)

IT Support Office (Entry / Junior Level)

Latest Remote Jobs in
Australia·Customer Service